ACCN & ACCNX Tech Support Questions (using Verizon FIOS)

I can access ACCN with Verizon FIOS on channel 829. That's the good news.

Here are my issues:
1) I cannot play any ACCN or ACCNX content via the ESPN app. I get a message saying "You are not authorized to play this content. Please contact your provider." Yeah... I'm 30 minutes into an online chat with Verizon with no results so far. The Verizon tech thought my ESPN undername needed to match my Verizon username. Signed up for a new ESPN account... and nope! LOL

Would like to get this working by SAT because I will be in a Comcast home and want to stream the game.

2) Are Verizon users seeing a TV guide on Channel 829? I do not see any channel listings or upcoming programming on my DVR. Now... I don't use Verizon DVR, I have a Tivo Roamio... yeah I am stuck in the 1990's. Just curious if it's a Verizon issue or a Tivo issue. (I suspect Tivo).

Thanks for reading :-)

Posted: 08/24/2019 at 1:09PM

ACCN & ACCNX Tech Support Questions (using Verizon FIOS) -- gman86 08/24/2019 1:09PM

Yep. Still having same problem. Here’s what I posted Saturday. -- Burke Hokie 08/27/2019 04:39AM

Re: Yep. Still having same problem. Here’s what I posted Saturday. -- 133540Hokie 08/27/2019 12:13PM

Thanks for the heads up. You are correct. It's working now. ** -- Burke Hokie 08/27/2019 1:34PM

Still not working for me. There was a post on the subscriber board... -- gman86 08/27/2019 11:37AM

I have same issue. @Burke Hokie was also having this issue -- benthokie 08/26/2019 10:34PM

Are you logged into the espn app with your Fios login info? If so, try -- GreencastleHokie 08/24/2019 1:15PM

Tried these things... -- gman86 08/24/2019 1:22PM

Have you tried this? Link inside. -- seekoHoG 08/24/2019 3:56PM

Yes... that's not the issue -- gman86 08/27/2019 11:34AM

My mom has Fios and yes she was able to get it yesterday, without having to -- GreencastleHokie 08/24/2019 1:30PM

The fix came yesterday for me as well -- gman86 08/29/2019 11:28AM

YW. That's good to hear. ** -- GreencastleHokie 08/29/2019 1:54PM

ACCN & ACCNX Tech Support Questions (using Verizon FIOS)

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