It’s such an exhilarating experience. I called yesterday to arrange real-time telephone assistance, because I find the online experience so labyrinthine that I was trying to build in a failsafe. I got to the red/green dot screen, and awaited the phone call. I didn’t get a call at 9:39 when my ten minutes started. So, I called the HC, who transferred me to the ticket office. Katie answered, I told her I was in the midst of selecting, but didn’t get my pre-arranged phone call. She offered to transfer me to HC for assistance, and I told her they had just transferred me to her.
She logged on to my account, which kicked me off, and I wound up keeping my current seats and parking space, because I told her I was afraid to try selections because the system is so arcane that it might leave me with no tickets or parking space.
At 9:50, I got called by Matt from the HC to help me. My selection process was already completed. I asked Matt why he didn’t call as scheduled. He said his previous phone call to assist ran over. I lost it on poor Matt. The HC and VTTO are just useless, and can’t even get the most mundane of tasks done properly.
This is why I find the AthDept/HC/VTTO so exasperating— the total lack of even adequate customer service. I really wanted to yell at Sandy/TILI/WB, but they were unavailable. And, at $1,200/seat, this is just totally unacceptable. They just SUCK at their jobs.