Adapt, or die -- it was a figure of speech.

You can either try to purchase/shop on your phone (a method that is barely supported these days) -- and you can wait for 60 minutes on every call, and you can experience stress & frustration.

Or you can choose the more-efficient method, avoid the self-inflicted frustration, and improve your odds of acquiring goods & services.

Like it or not, companies are *not* hiring more people to staff the phones.

It's like somebody in 1953, complaining that highways aren't being built to accommodate horse & buggy. Once again, adapt or die. Can't stop progress.

Or my neighbor, who still (!!!) pays his monthly auto-loan via phone. They're now charging him $5/month, and he's angry -- so the company should maintain an obsolete phone-system, just for 1-2 stubborn customers?