I ship a lot through FedEx. They’ve suspended guarantees.

About 2 months ago we shipped a part overnight @ approximately $125. Regular ground 3-4 days would have been approximately $20.

Took 5 days to get there. They refused to lower the price when I called to ask for a refund. Don’t think it had anything to do with Covid either.

Just piss poor customer service. I ate the $100 & credited the customer the difference.

However, for the most part they’ve been on time with express, ground & freight. Even a few overnight Saturday deliveries in there. We just now advise customers needing overnight that shipping is non-refundable.

In response to this post by vthokieq

Posted: 09/23/2020 at 09:53AM

I'm not sure why I bother tracking packages anymore. -- vthokieq 09/23/2020 08:22AM

I got your package right here sailor ** -- MrBayAreaHokie 09/23/2020 1:17PM

USPS is the worst -- TabbHokie 09/23/2020 12:39PM

"When it absolutely, positively has to be there overnight" -- HokieJay 09/23/2020 11:05AM

I remember a cartoon in Mad, or Cracked, or similar. It shows a guy on -- Late 80s Hokie 09/23/2020 11:16AM

I specifically blame FedEx pilots. They are the ones to blame. They -- HokieGator 09/23/2020 10:47AM

I couldn't agree more. You have nailed it. ** -- IB4TECH 09/23/2020 11:49AM

I ship a lot through FedEx. They’ve suspended guarantees. -- two91hokies 09/23/2020 09:53AM

Basically they are well beyond absolute peak capacity right now -- Tafkam Hokie 09/23/2020 11:46AM

Saw on the news that Amazon would open 30+ new distribution centers... -- EDGEMAN 09/23/2020 08:58AM

Not sure how many recover. Like telework, people have found delivery model -- 48zip 09/23/2020 09:36AM

Due to unusual call volumes . . . -- YardBird 09/23/2020 08:43AM

You must live in Ashburn, same issue -- HokieForever 09/23/2020 08:31AM

FedEx pilots need love too! #Igotyourback! ** -- 48zip 09/23/2020 08:43AM

Nope...and I realize there are issues everywhere. -- vthokieq 09/23/2020 08:36AM

LEGO? Mine have been right on time -- OXVT 09/23/2020 08:31AM

I ship a lot through FedEx. They’ve suspended guarantees.

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