One student noted: “This football season has really been a shock to me. It seems like there is a lack of
concern for student safety.”

Another student noted: “Tech … really mismanaged their game-day procedures and allowed this to happen.”

Berman wrote: "Virginia Tech also wants students to “follow all new guidance for gate entry,” although it does not explain what the new guidance is."

Berman also noted: "The university declined to make Babcock available for an interview to elaborate on the letter. Shushok declined to be interviewed."

In furtherance of clarification: "When someone on Twitter asked Thursday what the new guidance was, the university tweeted that students should “follow the instructions of ushers and law
enforcement."

My wife and I personally witnessed this description: "“Everybody’s coming in from tailgating from Center Street, because the student entrance is right next to it, so it gets really, really crowded trying to walk in,” Tech senior Isaac Riddle of suburban Richmond said. “I saw [last weekend] police helping
people get over the gate to get through because of how many people were stuck there. You couldn’t walk or move."

One student noted: "“The police department usually asks everyone to leave Center Street at the same time, so thousands of students are … going into one entrance … of the stadium at the same exact time,”"

The article went on to describe overwhelmed staff and LE, not checking tickets, students passing out from the crush, female students with resultant rib injuries, and one member of the VT football staff tweeting about students throwing items into the crowd down below.

My observation is that VT is more concerned about this as a PR problem. Officials have made decisions about matters of which they have no knowledge (they are not with the unwashed masses of students/fans), and then not making themselves available to answer for their decisions. And, what communication is forthcoming lacks detail and is not forthright.
Yeah, this has been a real cluster this year. Thanks for posting JRHokie.